Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Orders are typically processed within 1–2 business days. Shipping times vary based on your location and selected shipping method. Most domestic orders arrive within 3–7 business days after processing.
Click the “Create Account” or “Sign Up” link on our website. You’ll be prompted to enter your name, email address, and a password to create your account.
If your order has not yet shipped, please contact us immediately at [email protected] to update your shipping address. Once an order has shipped, we are unable to change the address.
Once your order ships, you will receive a confirmation email with tracking information. You can also track your order through your account dashboard on our website.
No. For your security, we do not store your credit card information. All payments are processed securely through our trusted payment provider.
Yes, applicable sales tax will be calculated and displayed at checkout based on your shipping address and local regulations.
We currently ship to select countries. During checkout, available shipping destinations will be shown. If your country is not listed, please contact us at [email protected] for assistance.
In most cases, your items will ship together in one package. However, larger or special-order items may be shipped separately, and you will receive tracking information for each package.
If you need to swap an item
Returns and Exchanges
We accept returns within 30 days of delivery for most new, unused items in their original packaging. Please visit our Refund & Returns Policy page or contact us at [email protected] for detailed instructions.
We’re sorry for the mix-up! Please email [email protected] with your order number and photos of the item received, and we’ll quickly arrange a replacement or refund.
If your order arrives damaged, please contact us right away at [email protected] with your order number and photos of the damage. We’ll assist you with a replacement or refund.
Once your return request is approved, we’ll provide you with the return shipping address and further instructions via email.
For any questions or support needs, please email us at [email protected]. Our team will respond within 1–2 business days.
Please contact us immediately at [email protected]. If your order hasn’t shipped yet, we’ll do our best to correct the address. Unfortunately, we cannot change the address once an order has shipped.
We process orders quickly to ensure prompt shipping. If you need to change or cancel an order, please email us at [email protected] as soon as possible. We’ll assist if the order hasn’t been shipped yet.
At this time, we do not offer pre-orders for out-of-stock items. We recommend signing up for restock notifications or contacting us at [email protected] for updates on availability.